Frequently Asked Questions
For Patients & Families
General
What is NeurAnova? 
NeurAnova is a medical concierge service that helps patients and families access expert consultations, specialized diagnostic testing, and personalized care coordination for complex, neurological, developmental, genetic, and rare conditions.
Does NeurAnova provide medical diagnoses?
No. NeurAnova does not diagnose, treat, or prescribe. We help connect patients with qualified healthcare professionals, laboratories, and diagnostic resources.
Who can use NeurAnova's services?
We work with children and adults worldwide, particularly those with:
- Rare diseases
- Autism and neurodevelopmental conditions
- Neurological disorders
- Genetic conditions
- Metabolic disorders
- Complex or undiagnosed medical concerns
Do I need a diagnosis before contacting NeurAnova?
No. Many of the families we assist are still searching for answers.
We've already seen multiple specialists and still don't have answers. Can you help?
Many families come to NeurAnova after lengthy diagnostic journeys. While no outcome can be guaranteed, we help identify additional expert resources, testing options, and potential next steps.
What if we don't know where to start?
That's exactly why many families contact NeurAnova. We can help organize information, identify priorities, and discuss potential pathways forward.
Consultations
Can I schedule appointments with specialists through NeurAnova?
Yes. We can help coordinate consultations with physicians and specialists based on your specific needs and location.
Are consultations available online?
Yes. Many specialist consultations can be arranged remotely through telemedicine.
Do I need a referral from my local doctor?
Not always. Requirements vary depending on the physician, country, and service involved.
Can I obtain a second opinion?
Yes. We frequently help patients obtain additional expert opinions regarding diagnoses, treatment plans, and testing recommendations.
Testing
What types of testing can NeurAnova help coordinate?
Depending on clinical needs, testing options may include:
- Genetic testing
- Metabolic testing
- Neuroimmune evaluations
- Gut health assessments
- Infectious disease testing
- Specialized laboratory investigations
- Other
Can testing be arranged from my country?
In many cases, yes. We work with laboratories that accept international samples and can provide guidance regarding sample collection and shipping. Please contact us for the specific shipping requirements for your country
Do I need to travel to Serbia for testing?
In almost all cases, specialist analysis can be preformed through local sampling and international sample shipment protocols that we coordinate. For standard analysis travel to Serbia is mandatory, however if that is not possible for you or your family we can offer guidance to local laboratories in your area
How do I know which tests are appropriate?
Testing recommendations should always be discussed with a qualified healthcare professional. NeurAnova can help coordinate appropriate consultations and explain available testing options.
Can you help me understand my genetic test results?
We can help connect you with qualified professionals who can review and explain genetic findings and discuss potential next steps.
International Services
Do you only work with patients in Serbia?
No. We support patients worldwide. The vast majority of our patients are not based in Serbia.
Can I travel to Serbia for consultations or testing?
Yes. Certain services and specialist evaluations are be available in Serbia. Contact us for further details.
Can you help arrange travel and accommodations?
When appropriate, we may assist with logistics such as travel planning, accommodation recommendations, and local coordination.
Process
What happens after I contact NeurAnova?
Typically:
- Initial discussion
- Review of available medical information
- Identification of potential next steps
- Coordination of consultations and/or testing
- Follow-up support
Do I need to provide medical records?
Providing relevant records helps us better understand your situation and coordinate appropriate services.
How long does the process take?
Timelines vary depending on the complexity of the case, specialist availability, and testing requirements. Once a neuranova member has reviewed your specific case, we will be able to correctly estimate your timeline
Is my information confidential?
Yes. Patient information is handled confidentially and shared only as necessary for service coordination and with appropriate consent.
For Healthcare Professionals
For Physicians & Clinics
Can healthcare professionals refer patients to NeurAnova?
Yes. We welcome referrals from physicians, therapists, clinics, and healthcare organizations seeking additional diagnostic, specialist, or coordination resources.
What types of patients are most appropriate for referral?
Patients with:
- Rare diseases
- Undiagnosed conditions
- Complex neurological presentations
- Developmental disorders
- Suspected genetic conditions
- Challenging diagnostic journeys
How do I join NeurAnova’s expert team?
You can submit an application to join our team on info@neuranova.eu.
What do I gain by joining NeurAnova’s expert team?
Healthcare professionals who join the NeurAnova Expert Network gain access to a global patient community seeking specialized expertise in neurological, developmental, genetic, metabolic, and rare conditions.
Benefits may include:
- Increased visibility among international patients and families
- Access to complex and challenging cases
- Opportunities for multidisciplinary collaboration
- Coordination support for consultations and diagnostics
- Expansion of international professional reach
- Participation in a growing network focused on personalized and precision medicine
Each collaboration is tailored to the physician's expertise, availability, and professional interests.
Can NeurAnova assist with visa & medical licensing for in-person visits in Serbia?
Yes. For physicians participating in in-person consultations, educational activities, or collaborative clinical initiatives in Serbia, NeurAnova may assist with logistical coordination, including:
- Visa support documentation
- Travel coordination
- Accommodation arrangements
- Local administrative assistance
- Guidance regarding applicable regulatory and licensing requirements
Specific requirements vary depending on the physician's country of practice, specialty, and the nature of the planned activities.
Can NeurAnova assist with specialist matching?
Yes. We can help identify patients whose clinical presentation aligns with your professional experience and expertise.
Can you coordinate advanced diagnostic testing?
Yes. We work with a network of laboratories and diagnostic providers to facilitate access to specialized testing when appropriate.
Do you provide interpretation of laboratory results?
Yes for several of our analyses packages we can help facilitate consultations with appropriate experts, however final clinical judgement and actionability should be preformed by qualified healthcare professionals
Can patients remain under the care of their primary physician?
Absolutely. NeurAnova is intended to complement, not replace the patient's existing healthcare team.
Do you work internationally?
Yes. We support patients and healthcare professionals globally.
Founded by Parents.
Supported by Experts.
Trusted by Families Worldwide.
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